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Do i must provide notice to my present provider? Do i have to provide notice to my present provider?
Do i must offer notice to my current provider? Do i have to provide notice to my present provider?
Yes, we don’t would like them to help keep payment you! After you have an install date from us, offer your old provider an instant call to allow them know you want to cancel your solutions. Many request 14 to 31 times’ notice, therefore we will be able to enable you to get linked before your old solutions are turned off.
Do you really install most of the services in the time that is same? Can you install all of the services in the exact same time?
Can you install all of the services in the exact same time? Would you install all of the services during the time that is same?
We do certainly! Because we have our whole community – unlike plenty of other providers – we are in a position to have all your services installed and operating from the day that is same.
More concerns More questions
More concerns More questions
Just how long does the installation simply take?
In general, you are asked by us to enable around couple of hours, however in many cases we accomplish it much sooner.
Do I have to signal when it comes to gear?
Yes, however if you’re maybe maybe not available, some body aged 18 or higher can alternatively.
Wemagine if We have difficulty with QuickStart self-installation?
We now have a separate group to troubleshoot and make suggestions through each step of the procedure for the set-up. If it is maybe not effective we are going to send an engineer out to you at the earliest opportunity, totally free.
Will you need to dig up my yard or driveway?
This will depend in your home. If Virgin Media services have now been set up formerly, chances are that individuals won’t need to. If you don’t, we possibly may should do a little quantity of searching to be able to bring our community for your requirements.
We can arrange a pre-install engineer visit to have a look and discuss the process in advance if you are unsure.
My driveway has provided access, performs this matter?
Yes, we’ll require you to offer us with a few of one’s neighbors’ details (name, address, phone number and email) so we will get authorization from their website in case we have to do a little digging.
Are you going to need certainly to drill through the walls of my home?
If Virgin Media solutions haven’t been installed within the property before, we might want to do lower amounts of drilling to be able to feed our cable to the building. In advance if you are unsure, we can arrange a pre-install engineer visit to take a look and discuss this with you.
Do i want a satellite meal from the home?
No, all our services drop our cable that is special means your TV does not get disrupted by poor weather.
I’ve had Virgin before nevertheless the cable happens to be cut, is the fact that an issue?
Maybe Not at all – it just means you won’t have the ability to utilize our QuickStart self-install solution. We’ll arrange for just one of our designers in the future and set every thing up for you personally rather.
Simply Simply Click and Collect Click and Collect
What size will the container be?
According to the bundle you’ve plumped for, your QuickStart pack can think about to 4.17kg and stay as much as 195mm x 220mm x 380mm – that’s slightly larger when compared to a shoebox.
Just how long do i need to pick my package up through the collection point?
You’ll have actually 10 calendar times from your own selected collection date to choose your QuickStart that is snazzy pack.
Just exactly What do i have to bring beside me to select my package up?
You’ll need certainly to bring the e-mail and/or SMS message you received that features your collection rule. You’ll also have to take some type of ID, such as for example your passport or driver’s permit. If some other person is collecting in your stead, they shall require the ID of the person whom ordered it.